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Stable and transparent IT operations are the basis for reliable digital services.
Our managed services cover all key operational tasks – from monitoring and application management to incident and patch management, as well as backup and recovery concepts.
Application Management (24/7):
Taking over the operation of business-critical applications, including monitoring, maintenance, and troubleshooting during operation.
Monitoring & Observability:
Real-time monitoring of systems, applications and platforms for the early detection of malfunctions and performance problems.
Incident, problem & change management:
Structured processes for the rapid resolution of malfunctions, as well as sustainable root cause analysis and controlled changes.
Release, patch & security management:
Regular updates, patches, and security measures to ensure the stability and security of your IT systems.
Backup, disaster recovery & continuity:
Securing business-critical systems through backup, restart and emergency concepts.
Stable & safe operation:
Reliable operation of business-critical systems with clear responsibilities and defined service levels.
Transparency & Control:
Continuous monitoring, reporting and clear processes for maximum transparency regarding availability, performance and security.
Scaling & Optimization:
Continuous optimization of the performance, costs, and scalability of your IT and platform landscapes.
SERVICE- & BETRIEBSMODELLE
Operating models:
- Managed Services · Co-Managed Services · On-Demand Support
Monitoring & Operation:
- MaaS · SaaS including managed operations
Security Operations:
- SOC connectivity · Incident Response
Platform operation:
- Cloud · Hybrid · On-Premise
Professional IT operations follow clearly defined processes.
We take over systems in a structured manner, stabilize operations, ensure ongoing support, and continuously optimize based on operational metrics and requirements.
01
Handover & takeover of business:
Structured takeover of existing systems, documentation and definition of clear operational processes.
02
Stabilization & Monitoring:
Establishment of monitoring, alerting and operational processes to ensure stable regular operation.
03
Operations, Support & Incident Handling:
Ongoing operation, 2nd and 3rd level support, and structured handling of malfunctions and incidents.
Optimization & further development:
Continuous improvement of performance, scalability, and operational efficiency based on operational data and KPIs.
We ensure that your IT systems are operated reliably, securely and efficiently – today and in the long term.
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